Skip to main content
support@appolar.com|+1 707 706 0501
AppolarAPPOLAR

Legal

Refund Policy

Last updated May 28, 2026

Appolar bills through Shopify, so refunds are processed back to your Shopify account by Shopify. This page explains what we approve, what we can’t, and how to request a refund.

1. The short version

  • New installs have a 14-day, no-questions refund window on the first monthly platform charge. Email us within 14 days of the charge and you get a full refund.
  • After the 14-day window, the monthly platform subscription is not refunded for the period you already used — but cancellation stops all future charges immediately.
  • One-time build fees are refundable until your first successful build is delivered. Once your binary lands in EAS Build, the build fee has been used and is non-refundable.
  • If Appolar fails on our end — extended downtime, a feature we promised on the pricing page that doesn't exist, or an inability to deliver a working build — we refund prorated against the impact.

2. The 14-day window

For merchants installing Appolar for the first time, the platform charge that's applied when you click Build my appis fully refundable within 14 calendar days of the charge date. You don't need to give us a reason. Email support@appolar.comfrom the email tied to the Shopify store and we'll trigger the refund through Shopify Billing within one business day.

The 14-day window resets only for new installs on a new Shopify store. Reinstalling on a store that has been on Appolar before is not eligible.

3. Monthly subscription refunds

Appolar charges a monthly platform subscription through Shopify Billing. Uninstalling Appolar from your Shopify admin stops the next charge immediately — Shopify does not bill again after uninstall.

Mid-cycle uninstalls do not produce a prorated refund for the current period, because Shopify Billing does not support partial refunds on app subscriptions at this time. The current billing period stays paid; the next one is not charged.

4. One-time build fees

Some plans include a one-time build fee that covers the initial preset configuration, the first build on EAS, and the first App Store / Play Store submission. The build fee is refundable up until the moment your first successful binary is produced.

After your first binary is delivered (you can see this in the Builds tab inside the Appolar workspace), the build fee is non-refundable. The work has been done and the asset has been delivered.

5. Service-failure refunds

If Appolar fails to deliver what we promised, we refund prorated against the impact. Examples:

  • Extended downtime. If the Appolar workspace or builds API is unavailable for more than 24 hours in a single month, we refund 1/30 of your monthly platform fee for each affected day.
  • A feature we promised on the pricing page doesn't exist and we can't deliver it within 30 days — we refund the most recent monthly charge in full and stop billing immediately.
  • Inability to deliver a working build. If a build fails repeatedly on issues that are on our side (not Apple, Google, or your own developer accounts), and we cannot deliver a passing build within 21 days of the initial attempt, we refund the build fee and any monthly charges incurred during that period.

6. What we can't refund

  • Apple Developer Program fees ($99/year) and Google Play Console fees ($25 one-time). These are charged by Apple and Google directly. Refund requests go through Apple and Google support, not through Appolar.
  • App Store / Play Store rejectionwhen the rejection is due to merchant decisions — the product line you sell, the imagery you upload, or content choices that violate platform policies. We'll help you resubmit, but we can't refund a successful build that the store declined to publish.
  • Push notification deliveryissues caused by Apple APNs, Google FCM, or end-customer opt-out states. These are platform-level limitations outside Appolar's control.
  • Charges from a previous Appolar planif you upgrade or downgrade. Upgrades take effect immediately and prorate within Shopify Billing's rules; downgrades apply at the next billing cycle.

7. How to request a refund

Email support@appolar.com from the email tied to your Shopify store. Include:

  • Your Shopify store domain (the *.myshopify.com URL).
  • The charge date and amount you want refunded.
  • A one-line reason (only required for refunds outside the 14-day window).

We reply within one business day. Approved refunds are issued through Shopify Billing back to the payment method on your Shopify account. Shopify typically reflects the refund within 5–10 business days, depending on your bank.

8. Chargebacks

Appolar handles disputes through Shopify Billing first. If you initiate a chargeback against an Appolar charge before contacting us, we'll dispute it — not because we want to be combative, but because we want a chance to resolve the issue directly with you and we keep records of every step.

Please email us first. We've refunded every reasonable request we've ever received.

9. Contact

Refund requests, billing questions, and disputes: support@appolar.com.